Becoming a Great service Advisor and Avoiding Emotional Triggers
Becoming a Great service Advisor and Avoiding Emotional Triggers
When new customers call your businesses, it’s only half the battle. The other half is making sure that you have the right customer service and scripts to gain your prospective clients' trust. Don’t make the mistake of others in the past, and learn how to gain the kind of customers that will come back again as well as refer you to their friends and family. If you’d like some coaching on how to become a Great advisor and reduce emotional triggers with your customers here is an overview of some things you’ll learn:
• How to have confidence in the product, team, pricing and yourself
• Knowing the Difference between Empathy and Caring
• Taking responsibility for your education
• Doing what it takes to get things done, and hating to lose
• Believe and know that you are helping
• Learn the right tactics to help people make the right decisions